AWR Handbook Downloads & Support

CUSTOMER SUPPORT

We support our products and want you to get the best out of them. If you have any problems please send us an email describing the fault as accurately as possible. There may be tests we want you to do before corrective action / repair is suggested. Our customers have had products working well for them for years and years. They just keep on going! General advice for polar alignment, balancing etc see odd topics. Maintenance schedule for drive systems. (PDF file size 44k) Support for Intelligent Drive Systems (IH and Microstep) see here. A customer support package is available for 50.00 pound sterling if you have bought your IDS second hand. For other support topics and 'how to' see our general index. Repairs and modifications to third party products also entertained....

INTELLIGENT HANDSET
CURRENT FIRMWARE VERSION 1.720: SPECIAL BUILD - 'E' for External Encoders SPECIAL BUILD - 'H' for High Slew Speed Settings SPECIAL BUILD - 'Z' for ALT-AZ mount in Equatorial mode SPECIAL BUILD - 'T' for ALT-AZ mount in Terrestrial mode
USERS WITH V1.701 or V1.702 MUST UPGRADE TO 1.720 IH Handbook v1.4 Part number 8027. (123k PDF file) Handbook UPDATE V1.4 to V1.7 IH Menu Tree v1.7 (488k PDF file) IH Factory Menu Tree v1.70 (589k PDF file) Commentary on IH - PC Protocols (93k PDF file) Four simple to use instruction sheets for basic procedures (thanks to Guildford Astro Soc): BASIC ORIENTATION procedure Version 3: MAY 09(36k pdf file). SINGLE STAR Calibration procedure (7k pdf file). TWO STAR Calibration procedure (7k pdf file). GOTO procedure (7k pdf file). CAL STARS list to print out. Handset firmware change by CHIP EXCHANGE.
FIRMWARE VERSION 1.69:
Handbook UPDATE V1.4 to V1.69 IH Menu Tree v1.69 (279k PDF file) IH Factory Menu Tree v1.69 (246k PDF file) Commentary on IH - PC Protocols (93k PDF file)
FIRMWARE VERSION 1.5 to 1.6:
IH Menu Tree v1.6 (237k PDF file) - For IH software version V1.5 to V1.67. Handbook UPDATE V1.4 to V1.6
FIRMWARE VERSION 1.3 to 1.5:
IH Menu Tree v1.4 (78k PDF file) - For IH software version V1.3 to V1.5. IH Factory Menu Tree v1.4 (85k PDF file) - For IH software version V1.3 to V1.4.
MICROSTEP DRIVEBOX
CURRENT FIRMWARE VERSION 0.72: SPECIAL BUILD - 'A' for Microstep Advanced end connector functions SPECIAL BUILD - 'F' for Frequency Generator version SPECIAL BUILD - 'H' for High Slew Speed Settings SPECIAL BUILD - 'T' for different set of speed settings on SIMPLE Handset
MICROSTEP Protocol (35k PDF file)- IH to Drivebox Communication contains detail of extra information flow from drive box. Can also be used for Drivebox to PC. Drivebox firmware change by CHIP EXCHANGE.
FIRMWARE VERSION to 0.71:
MICROSTEP Protocol (53k PDF file)- document for older versions.
GOTO KITS
General Installation Instructions
Installation sheet for SP GP DX GPE EQ5 CG5 (65k PDF file)
Motor installation and upgrade for ALTER D6 (37k PDF file)
SIDEREAL CLOCK SC110
CURRENT MARK 3 CLOCK
CURRENT FIRMWARE VERSION 1.2
SC110 Manual V3.1 Oct 2008 (49k PDF file). Firmware upgrade procedure (31k pdf file). Rechargeable Battery Install notes (4k pdf file).
PREVIOUS MARK 2 CLOCK
SC110 Manual V2.0 (47k PDF file)
SEEKER
CURRENT FIRMWARE VERSION 1.0:
SEEKER Manual V1 (71k PDF file)
ASTRO DISPLAY UNIT
CURRENT FIRMWARE VERSION 0.1:
ASTRO DISPLAY Manual V1 (100k PDF file)
AUTOGUIDER TESTER
AUTOGUIDER TESTER Manual V2 (111k PDF file)
DEW HEATER CONTROLLER
DEWI HEATER CONTROLLER Manual V0.2 (39k PDF file) Revised product with BUZZER Manual V0.3 (Iss C) (39k PDF file)
MISCELLANEOUS ITEMS
Care and Charging of LEAD-ACID battery (PDF file)
Polar Illuminator Instructions (PDF file)
PORTA motorizing kit assy instructions (PDF file)
COMPUTER (PC) SUPPORT
We have tried these utilities on various PC operating systems. We use WINDISP every day and know it works on Win98, ME, XP and Vista. QDD is recent and works on XP. If you find they work on other systems please tell us so we can tell all our readers.
A TERMINAL programme (PC) for communicating with the Drivebox or Intelligent Handset called WINDISP. Download the INSTALL FILE (version 0.3.0 size 658k byte) and the README FILE (version 1.1 16th Jan 07) and follow instructions. Intelligent Handset CONFIG file for WINDISP (normal interrogation) version 1.0 Intelligent Handset CONFIG file for WINDISP (database programming) version 1.0 Microstep Drive Box CONFIG file for WINDISP (interrogation) version 1.0
WHICH COM PORT. To give you a list of the Com Ports your PC has available download and run the following programme QDD_COM.EXE (short for Query Dos Devices for COM ports) File size 404k byte.